How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is Vamaship?
Why should I choose Vamaship when I have contracts with shipping companies?
How can Vamaship help me?
How do I pay for my shipments?
I need insurance for my shipments, can you provide that?
See all 31 articles
Non Delivery Report (NDR)
What is NDR ?
How does NDR work ?
What happens when I do not respond or I miss out to respond to NDR ?
How soon am I expected to respond to NDR ?
I can't see the NDR update, how can I share my response ?
See all 9 articles
What is Vamaship Wallet and How it is utilized for booking a shipment?
Please explain the meaning of Positive and Negative Vamaship Wallet balance?
How to check and recharge the Vamaship wallet balance ?
Cancellation and Refunds
How does shipment cancellation and refund work ?
How settlement of Shipment Refund will be done ?
RTO & Weight Reconciliation
What is Return to Origin ( RTO ) ?
How to check RTO orders on my dashboard ?
What are reasons for RTO ?
How to reduce the RTO ?
Why am i being charged for RTO ?
Cash on Delivery - COD
How to check COD remittance details on Vamaship Dashboard ?
How do i know for which shipments i am getting COD remmitance ?
COD settlement cycle for Vamaship.com ?
Billing / Invoice
What is your Billing process and how the same is to be settled?
Do you have monthly billing option ?
How does customer support work ?
Will I get refund if my product is lost in transit / damaged ?
What is the esclation matrix?
Does Vamaship accept jewelry/ precious stones or valuables for shipping ?
Shipment was picked up but tracking is not updated on Vamaship portal ?
See all 12 articles
How to integrate Vamaship.com with Shopify ?
How to integrate Uniware / Unicommerce with Vamaship.com ?
Does Vamaship provides API for integration with my website ?
KYC documents required for Vamaship Account ?
I have forgotten my username and password for my portal. How can I retrieve it ?
Can we add multiple users under the same account ?
How to signup / register on vamaship ?
How soon will sales respond with pricing ?
See all 10 articles
What is difference between express and surface ?
What is difference between B2C and B2B shipments ?
Do you provide packaging material or solution ?
Do you provide insurance for high value shipments ?
What is Vama Ecom & Vama Freight ?
See all 17 articles
FAQ - Freight
How does Vamaship work for freight shipping?
Do I have to mandatorily fill the inquiry on Vamaship.com? Can I email?
How will I receive my quote? Will it be only one best price?
My freight forwarder isn’t on Vamaship and I want to ship only with them, what should I do?
What if I want a door-to-door service but with my customs broker instead of the one suggested by Vamaship?
See all 9 articles