NDR means Non Delivery Report.

Vamaship shares a daily consolidated report with customers for their review & response. The report can be viewed in the NDR module of customer account in Vamaship website.

The report contains details of undelivered shipments, where carrier requires instructions from shipper to action on the shipment. The 1st attempt by the carrier is generally a blind attempt, i.e. they may or may not make a call to the consignee before delivery. The undelivered shipments could arise due to various reasons.

Few sample reasons is mentioned as under
1. Consignee not available at the time of delivery
2. Consignee not reachable over phone
3. Cash not available to pay for cash on delivery shipment
4. Consignee requested for future date of delivery
5. Consignee cancelled the order
6. In correct address of Consignee resulting due to, but not limited to incorrect pin code
7. Consignee address not identifiable
8. Consignee requested future delivery date, that is not acceptable by the carrier
9. Force Majeuere event, where delivering to the address is beyond the control of the carrier
10. Destination address serviceability is deactivated
11. Consignee address is located in out of delivery area (ODA) of the carrier. Additional cost applicable to deliver
12. Shipment is damaged in transit

The customer is expected to check with each of the consignee to provide one of the below instructions before end of the day, failing which, the shipment is marked as Return to Origin (RTO)
1. Hold
2. Reattempt
3. RTO
4. Notes to provide alternate address and / or contact number and / or instructions