Return to Origin (RTO) is any shipment which is being returned to the shipper due to Non-delivery.
Non-delivery of shipments can happen due to various reasons like -
1. Customer is unavailable
2. Door/Office Closed
3. Wrong Address / Contact number
4. Fake Order
5. Customer cancelling the order
It is highly recommended to confirm the order, address and contact number of the customer before dispatching the order to reduce RTO instances.