Customer Support

How does customer support work ?
For any support or escalation, you can get in touch with Vamaship support team by the following ways - 1. Toll-free - (022) 4893 4295 2. Email - care@vamas...
Tue, 7 Jul, 2020 at 7:05 PM
Will I get refund if my product is lost in transit / damaged ?
Yes, Vamaship is liable for the products damaged or lost in transit. The maximum liability from Vamaship per shipment / AWB is lower of the invoice value or...
Fri, 31 May, 2019 at 11:05 PM
What is the esclation matrix?
Escalation Matrix is the contact numbers and email ids for the various departments of like Finance, Operations etc. along with Support and the ...
Fri, 31 May, 2019 at 11:08 PM
Does Vamaship accept jewelry/ precious stones or valuables for shipping ?
Yes, Vamaship has different solutions for businesses selling valuable goods online. All domestic valuable shipments are connected through express mode. Bas...
Sat, 1 Jun, 2019 at 8:23 PM
Shipment was picked up but tracking is not updated on Vamaship portal ?
Sometimes there is a delay in tracking sync between the websites of logistics service partners and vamaship. You can also check the tracking by clicking on &...
Sat, 1 Jun, 2019 at 7:36 PM
How can I change the address or phone number on shipment that I have already handed over ?
It is always advisable to enter the accurate address and contact details for any shipments created with Vamaship. For any updatations, get in touch with th...
Sat, 1 Jun, 2019 at 7:39 PM
I missed my delivery, how do I request for my shipment to be redelivered to me ?
For any missed delivery, you can get in touch with Vamaship support team and quote the order number and share the concern.
Sat, 1 Jun, 2019 at 8:02 PM
Are there any reattempt charges ?
There are no reattempt charges but there are only 3 reattempts maximum per shipment. If the customer has denied or refused to take the package then there are...
Sat, 1 Jun, 2019 at 8:05 PM
What is the maximum attempts to deliver shipment ?
For any shipment the maximum number of reattempts are 3 and there are no charges for reattempts. But incase the consignee or customer has refused to accept ...
Sat, 1 Jun, 2019 at 8:06 PM
Does Vamaship call or SMS consignees on non delivery?
Vamaship does not contact the consignee for non-delivery cases. Non-delivery report (NDR) report is shared with the shipper for all such cases so that consi...
Sat, 1 Jun, 2019 at 8:08 PM